Service Level overview

This overview describes general expectations. Paid plans may include a signed SLA with credits; trial and free tiers are best-effort.

1. Availability target

For paid production tenants, we target 99.5% monthly availability of the core web application, excluding: scheduled maintenance (announced when practicable), Customer-side network issues, force majeure, third-party IdP outages, and beta features.

2. Support

• Trial / standard: business-hours email support via Support centre / support@espyads.net
• Enterprise: enhanced response targets as stated in the order form

3. Status

Operational status indicators may be shown in-product (e.g. Support centre banner). For incidents, we prioritize restoration and customer communication.

4. Contact

support@espyads.net